Our cookies are produced in a certified cottage home kitchen not subject to regulation and inspection by the regulatory authority and may contain allergens.
Placing an Order
- Fill out the Custom Inquiry Order Form
- If we have availability, a Pricing Estimate will be emailed to the email provided
- Pricing Estimates must be approved within 3 days of receipt - after 3 days we will assume you are no longer interested
- After the Pricing Estimate and Terms have been accepted, an invoice will be sent out
- Payments are due 5 days after the invoice date
Payment
- Payment options - Venmo, Cash, Credit Card
- Payments must be made 5 days after the invoice date; day 6 the order will be cancelled
- If paying by credit card - please indicate on the sign-up form so the invoice can be set up to allow card payment
- Venmo Account - @AlyssaThomas89
Delivery
- We offer pick-up or shipping
- Pick-up is in Omaha, NE near 132nd and Pacific
- Shipping costs are calculated and included in the pricing estimate provided
- While we package as effectively as possible, we cannot control how the package is handled during shipment - refunds will not be given for damaged goods
- Baked goods undeliverable will be forfeited after 3 days. If you are a no show and do not contact us, then we assume you do not want them. After 3 days, they will be sold or eaten
Cancelling or Changes to an Order
- Orders are nonrefundable, but payment may be transferred to a future order if at least seven days notice is given before the originally scheduled pick up date. Credits for rescheduled orders must be used within six months
- If we must cancel an order due to an emergency, a full refund will be issued
- In an event that a customer is not satisfied with the order, the uneaten baked goods must be returned within three days to assess their condition and decide on a resolution
- Changes to designs, quantities, or dates are done solely at our discretion and depend on our ability to accommodate the request
Reminders
- Each cookie is handmade and decorated - colors and designs may be adjusted slightly based on availability and creative input
- Quantity discounts are not offered -each cookie handmade and decorated fresh for you
- Labels on each package will state the variety and ingredients
- All orders are placed inside bakery boxes or bags for easier transport
- Each cookie is heat sealed either individually or grouped based on product - cookies should stay fresh in their packaging or sealed container on your counter for up to 2 weeks
- Cookies can be frozen for up to 3 months
- Once you pick up and accept the order, the order is no longer my responsibility. Please clear a flat surface in your vehicle to set the box(es) on. Cookies are fragile and it is important to handle them with care. Please DO NOT leave cookies in a hot car. Be gentle with your cookies and they will stay perfect.
Paying a custom invoice means that you agree to all the terms listed above
Please reach out with any questions by emailing sugarmillingbaking@gmail.com
